A Winning Alliance:
CXL & BMW Group Belux
Omni-Channel and process-driven service provision for the city of Brussels
A large European capital municipality has embraced a forward-thinking approach by employing CC4Teams, along with the integration of CC4Dynamics and Power BI. This move stems from the city’s commitment to becoming a modern and innovative hub, dedicated to serving its diverse range of stakeholders, including citizens, businesses, commerce, and commuters. The goal is to cater to their unique needs and provide tailored products and services. The city also places a strong emphasis on aligning its services with the expectations and requirements of its citizens.
In the autumn of 2022, the city transitioned a significant portion of its administrative services to a state-of-the-art administrative center located at its core. This strategic relocation has paved the way for enhanced operational efficiency and a fresh service delivery approach. Key elements include integration, omnichannel capabilities, citizen-centricity, digitalization, and efficiency.