Welcome
CXL is revolutionizing BPO and Contact Center Services with Cutting-Edge, Multichannel Solutions for large and medium companies.
Our
Mission
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To ignite unparalleled customer journeys through innovative solutions,
empathy-driven interactions, and agile orchestration. We aim to redefine
the concept of customer engagement, one exceptional experience at a
time.
Our
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Excelling in Inbound Customer Service: CXL
Empowering Seamless Customer Journeys
· Leading with Innovation
CXL Contact Center specializes in managing inbound calls and emails, ensuring prompt and accurate assistance throughout the customer journey.
· Your Key to Success
Enhance customer satisfaction by providing comprehensive support, guiding customers seamlessly from inquiry to resolution via multiple communication channels.
· Our Unique Edge
What sets us apart is our dedication to optimizing the entire customer journey, maximizing satisfaction and loyalty with personalized, efficient interactions.
Elevate Customer Satisfaction Now! CLICK to experience CXL Contact Center's inbound services and deliver exceptional customer experiences.
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Efficient Social Media Management
Empower Your Brand's Social Presence with Expert Message Handling.
· Leading with Innovation
CXL offers proficient social media message handling, ensuring timely and engaging responses across platforms to enhance your brand's online presence.
· Your Key to Success
Elevate customer engagement by providing prompt and personalized responses, strengthening relationships and brand loyalty.
· Our Unique Edge
What sets us apart is our adeptness in crafting engaging and authentic responses, effectively representing your brand voice in every interaction.
Boost Your Social Engagement! CLICK to experience CXL's social media services and transform your brand's online presence.
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Seamless Chat Message Support
Transforming Customer Engagement with Expert Chat Message Responses.
The Power recruiter is your all-in-one solution for effortless talent recruitment. Agent Assist is your gateway to a wealth of company knowledge
· Leading with Innovation
CXL specializes in adeptly managing incoming chat messages, providing timely and insightful responses to address customer inquiries.
· Your Key to Success
Enhance customer satisfaction by delivering swift and informative chat responses, fostering a positive customer experience and loyalty.
· Our Unique Edge
What sets us apart is our proficiency in crafting personalized and efficient chat responses, ensuring an engaging interaction for every customer.
Optimize Customer Engagement! CLICK to explore CXL's chat message support services and elevate your customer service experience.
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Unlock efficient debt recovery with the ‘dunning bot’.
Your virtual outbound assistant for effortless invoice collection.
The Dunning Bot is your ultimate solution for effortless debt recovery.
· Leading with Innovation
Automated Outreach: The Dunning Bot initiates multiple outbound calls, saving you time and resources.
Customizable Messaging: Tailor your payment reminders to maintain a personal touch.
Natural language understanding: The virtual assistant understands your customers in 92 languages and responds accordingly.
· Your Key to Success
Recover Debts Swiftly: Boost your debt recovery rates with automated, personalized calls, increasing your cash flow and minimizing outstanding invoices.
· Our Unique Edge
Its intuitive AI, ensuring natural, engaging conversations, turns potentially awkward interactions into smooth debt collection experiences.
Recover Your Funds Now! CLICK to experience the Dunning Bot's efficiency in action.
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Empower your team with the ‘Agent Assist’
Effortless Access to Company Knowledge and Customer-oriented expertise
Agent Assist is your gateway to a wealth of company knowledge
· Leading with Innovation
Knowledge Access: Seamlessly connect to a repository of valuable information.
Natural Language Interface: Employees ask questions naturally, and Agent Assist searches for the correct answer and makes a convenient summary of what to say.
Client Engagement: Extend the benefits of Agent Assist by leveraging it to provide valuable knowledge to your clients.
· Your Key to Success
Enable your team to swiftly access and apply company knowledge, reduce the time spent searching for answers, and improve overall efficiency. Simultaneously, enhance client relationships by offering them timely, accurate information.
· Our Unique Edge
Its intuitive conversational interface, ensuring employees effortlessly find the information they need, making it an indispensable tool for productivity.
CLICK to discover the convenience of Agent Assist and explore how it can transform your internal procedures and client experience.
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Enhance customer experience through multi-channel outreach
Elevate your outbound strategy by replacing traditional phone calls with a blend of digital channels.
· Leading with Innovation
Multi-Channel Outreach: Reach customers wherever they are, via WhatsApp, SMS, and other digital channels. Let them answer at there own pace.
Seamless Screen Sharing: Effortlessly guide customers through processes with real-time screen sharing.
Brand personalization: Customize every message to your brands voice and procedures.
· Your Key to Success
Engage customers on their preferred digital channels, improving response rates and providing exceptional support.
· Our Unique Edge
Our Digital Outbound solution distinguishes itself with its flexibility, offering a comprehensive suite of digital engagement options, with screen sharing as an added advantage, ensuring an effective and tailored approach.
CLICK to explore the potential of Digital Outbound Campaigns and offer your customers a modern, personalized experience.
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Elevate administrational efficiency with CXL
CXL presents a solution for optimizing administrational tasks
· Leading with Innovation
CXL's skilled human agents adeptly handle a wide array of administrative tasks with precision and professionalism.
Our tailored task execution creates a match for your unique requirements, ensuring accurate and personalized outcomes.
· Your Key to Success
Enhance operational efficiency by leveraging the expertise of our advisors, minimizing errors and maximizing task proficiency.
· Our Unique Edge
CXL offers a personalized touch, transforming routine tasks into exceptional experiences, driven by human expertise in combination with digital solutions.
Optimize Operations Today! CONNECT with CXL to experience the proficiency of our solutions, refining your operational tasks with expertise and precision.
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Empowering hotel staff for enhanced guest care and experiences
Our Reception Bot is the game-changer your hotel needs.
· Leading with Innovation
Multi-Channel Automation: Implement voicebots, chatbots, and process automation for guest interactions.
Streamlined Operations: Reduce administrative load on your staff, freeing them to focus on guests.
On-Site Analysis: Site visits ensure a deep understanding of your business and creates a proposal with direct value.
Integrations: Seamless system integrations
· Your Key to Success
Our Reception Bot optimizes guest interactions, reduces wait times, and enhances efficiency. By taking the repetitive tasks off your staff's shoulders, they can channel their energy towards making each guest's stay exceptional.
· Our Unique Edge
Our Reception Bot stands out with its holistic approach to automation, delivering improved guest interactions and allowing your staff to provide the exceptional, personalized service that your hotel is known for.
CLICK to explore how our Reception Bot can enhance guest interactions and free up your staff to focus on making every guest's stay memorable.
Can't find the service you need? Reach out to us! We're here to help with all your specific requirements
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Book a free consultation with one of our experts
You have a project and need help to design it or implement it. During this free consultation, our experts can help you, prioritize your needs, choose the perfect solutions, and outline a plan to get you started. Book your slot now and discover what we can do for you!
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Contact Us
Company name: CXL
Registration number: 0816.783.748
VAT number: BE 0816.783.748
Ask your questions via our virtual assistant Axelle! – Coming soon!
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Whistleblower channel
The whistleblowing channel provides an opportunity to report suspected misconduct anonymously. Anything that is not in line with our values and policies. The whistleblower channel is not for customer or consumer complaints or feedback about our services. To go to the channel click on this link.