where innovation meets impact
Together, we walk your customers' journey
CXL, headquartered in Sint-Truiden, is not your typical contact center. We look after your customers, optimise your operations and bring innovation along for the ride.
CXL, headquartered in Sint-Truiden, is not your typical contact center. We're committed to offering comprehensive solutions that extend beyond traditional services. From optimizing operations to embracing innovation and digitalization, we're dedicated to propelling your business forward.
Committed to fostering long-term relationships, we believe in crafting win-win situations for sustained success, making us the ideal choice for a lasting and mutually beneficial partnership.
Headquarters
400 seats
Second site
Opened during the 2017-2018 growth phase
2009
Founded
CXL is founded by Karin Van De Velde.
2010
Backed
A capital injection from Roland Duchâtelet strengthens the company.
2013-2016
Operational excellence
A ThoCC maturity assessment, continuous improvement, 24/7 service and premium label status.
2017-2018
Maturity level 4
Digital delight, and a new nearshore hub in Liège.
2019-2021
Scaling the model
Digital transformation, a culture first mindset, and new CXL hubs in Maastricht and Antwerp.
2023
Part of Elex group
Group ownership and financial backing behind the whole operation.
2024
I2C
I2C joins the group, bringing IT and AI expertise fully in house. With a dedicated focus on innovation, digital transformation and customer experience, I2C strengthens our ability to build smarter, more connected solutions for every client. innovate2connect.be
Seven values, one word: BEHAPPY
We connect people, teams and systems so nothing gets lost along the way.
We foster team growth and empower our members to do their best work.
Every decision starts with the person on the other end of the line.
We're accountable for quality solutions and for the deadlines we agree on.
Innovation drives us to stay at the forefront of technology trends.
We operate with honesty, transparency and ethics, and tailor our work to you.
Our enthusiasm fuels outstanding results, and we consistently exceed client expectations.
What services can CXL offer you? Let's work together and create a new success story.
Customer care that answers fast, solves properly and sounds like your brand.
One conversation across every written channel your customers use.
Sales, retention and follow-up calls handled with care, not pressure.
Back-office work and administration taken off your team's plate.
"We chose CXL because of their specialization in successfully leading customer care projects, specifically for leasing. All advisors are FSMA-certified through febelfin academy. Their no-nonsense culture, and the attention they give to employee development and digital experience, made the decision for us."
Tell us where your customer journey hurts. We'll come back with a plan, not a pitch.
CXLTiensesteenweg 168c3800 Sint-TruidenBelgium